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Software Verify Privacy Policy

Introduction

If you're here, most likely it's because you're concerned we're going to abuse you with email spam.

That's understandable. We have the same concerns too. In this header we're going to summarise our position as best we can. Then we're going to break it down into actual bite sized chunks, in English, not legalese, so that you know what we do with your information.

Let's start off with...

Spam is Bad for Business!

That's it! We've stated our position quite clearly.

Software Verify firmly believe that spam is bad for business. If we don't like receiving it in our corporate email and our personal email then it is a good bet that you, a potential customer also feel the same way.

Software Verify does not trade in, sell, rent, lease, barter, distribute, transfer or communicate, in any form, customer details with any 3rd party organisation, except for the purpose of processing credit card details and where mandated by law in relation to government policing and security activities.

We don't do spam. Period. Its bad for business

If we ask you for an address, email address and telephone number it is because we need them to do business with you.

We will only send you email about free software updates you are entitled to as part of your software license purchase.

We will only send you email on a different subject if you have stated that we can do so. When you download free software, an evaluation, or purchase software you must state your preference before you can download. There is no default preference, meaning that you must make a choice to proceed.

Collection of Information

Free tools

We ask you for an email address, which if supplied will be used to send you a short course of emails (between 1 and 6 emails) about the tool you are downloading. This is facilitated by Drip.

There is an option for you to choose to join our email newsletter. You must choose Yes or No to proceed. If you choose Yes, your email address will be added to our newsletter list. This is facilitated by Drip.

Evaluation tools

We ask for you for your first name and surname. You do not have to supply this information. If supplied it will be used to customize any emails we send you.

We ask you for your telephone number. You do not have to supply this information. If supplied we may call you to ask you about your experience with the software you are evaluating.

We ask you for an email address, which if supplied will be used to send you a short course of emails (between 1 and 6 emails) about the tool you are evaluating. This is facilitated by Drip.

There is an option for you to choose to join our email newsletter. You must choose Yes or No to proceed. If you choose Yes, your email address will be added to our newsletter list. This is facilitated by Drip.

Purchased tools

We ask for you for your first name and surname, your address, your telephone number and your credit card details and any other details necessary to complete a purchase. If a purchase is completed successfully, we store this information (except the credit card information, which is discarded) for future reference for use with customer support. If a purchase fails due to a credit card error, diagnostic information about the credit card purchase is send to us (without the credit card information, but with your email address and name so that we can contact you).

We ask you for an email address, which if supplied will be used to send you your licence key for the tool you are purchasing. We will also use this email address to inform you about free software updates that you are entitled to during the period of your software maintenance (typically 1 year from date of purchase, a period which can be extended).

Use of Information

Email

We use your email address to:

  • Send you licence keys (evaluation tools and purchased tools only).
  • Send you short educational courses about the software (evaluations and free tools only).
  • Send you information about software updates you are entitled to (purchased tools only).
  • Send you email newsletters (if you signed up to receive the newsletter).
  • Provide customer support, in response to an email from you.

Address

We use your address as part of our records about any sales we make. This information also informs which taxes are collected (if any).

Credit card

We use your credit card details to enable the purchase of software. After the purchase the credit card details are discarded. We do not store them.

Any credit card related details will be stored in Stripe's systems.

Storing Information

Information is stored as follows:

  • On encrypted disks.
  • Any information not stored on an encrypted disk is locked in secure location when not in use.
  • Backups of data are stored in multiple secure locations.
  • Other data is stored securely by Google, Drip, Stripe according to the privacy policies that each company holds.

Eccomerce data storage

We use one ecommerce vendor to process debit/credit card transactions on our website.

This Vendor is Stripe.

We do not store any of your debit/credit card details. We pass them (securely) to the ecommerce vendor and never see them again.

Sharing Information

Email

Your email address is shared with our ecommerce vendors and Drip.

Address

Your address is shared with our ecommerce vendors.

Credit card

Your credit card details are shared with our ecommerce vendors.

Website visits

Visits to our website are monitored by Google (Adwords and Analytics platforms), Drip and Visual Website Optimizer.

Law enforcement

If required to by law for the purposes of law enforcement, security services or by HMRC (tax collection), we will share the minimal amount of data required to comply with such requests.

Email privacy policy

We will email in relation to providing licence keys, short educational content about software tools (free and evaluation tools), email newsletters (if you opt in), information about free software updates you are entitled to, and for purposes of customer support.

Software Verify does not trade in , sell, rent, lease, barter, distribute, transfer or communicate, in any form, customer details with any 3rd party organisation, except for the purpose of processing credit card details and where mandated by law in relation to government policing and security activities.

We will only send you email about free software updates you are entitled to as part of your software license purchase.

We will only send you email on a different subject if you have stated that we can do so. When you download free software, an evaluation, or purchase software you must state your preference before you can download. There is no default preference, meaning that you must make a choice to proceed.

You can opt out of any email communications facilitated by Drip at any time. All communications from Drip contain an unsubscribe link.

To opt out of receiving Software Update emails during your software maintenance period, or to change the recipient of those emails, please contact support@softwareverify.com.

Telephone privacy policy

Evaluation tools

We will only telephone you if we have reason to believe your corporate spam filters are blocking our email to you that contain your software license keys. We may also telephone you to check if you are making progress with the software.

Purchased tools

We will only telephone you if we have reason to believe your corporate spam filters are blocking our email to you that contain your software license keys.

Third party privacy policies

We use two ecommerce vendors to process credit cards any transactions on our website. We also use Google to provide analytics on our website and also for Google Adwords. We use Drip to facilitate our email marketing and newsletters.

Drip: Privacy policy.

Stripe: Privacy policy.

Google Adwords: Privacy policy.

Google Analytics: Privacy policy.

Cookies

For a full list of the cookies that are used by our site and by companies whose services we employ please visit our cookies page.

Contact us

Under European Data Protection Law, the controller of your information is Software Verify Ltd.

If you have any questions or complaints about this privacy policy or how we use your information, please contact privacy@softwareverify.com.