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Exception Tracer Help

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Software Updates

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The Software Updates menu controls how often software updates are downloaded.

 

If you've been notified of a new software release to Exception Tracer or just want to see if there's a new version, this feature makes it easy to update.

 

 

 software-updates-menu

 

 

menu Software Updates menu instructionStep Check for software updates instructionStep checks for updates and shows the software update dialog if any exist

 

An internet connection is needed to be able to make contact with our servers.

 

note Before updating the software, close the help manual, and end any active session by closing target programs.

 

If no updates are available, you'll just see this message:

 

updates-none

 

 

Software Update dialog

 

If a software update is available for Exception Tracer you'll see the software update dialog.

 

software-update-download-confirmation-dialog

 

 

Download and install instructionStep  downloads the update, showing progress

 

downloading-update

 

Once the update has downloaded, Exception Tracer will close, run the installer, and restart.

 

You can stop the download at any time, if necessary.

 

Don't download... instructionStep Doesn't download, but you'll be prompted for it again next time you start Exception Tracer

 

Skip this version... instructionStep Doesn't download the update and doesn't bother you again until there's an even newer update

 

Software update options... instructionStep edit the software update schedule

 

 

Problems downloading or installing?

 

If for whatever reason, automatic download and installation fails to complete:

 

Download the latest installer manually from the software verify website.  
 

Make some checks for possible scenarios where files may be locked by Exception Tracer as follows:

 

Ensure Exception Tracer and its help manual is also closed
 

Ensure any error dialogs from the previous installation are closed

 

You should now be ready to run the new version.

 

 

Software update schedule

 

Exception Tracer can automatically check to see if a new version of Exception Tracer is available for downloading.

 

menu Software Updates menu instructionStep Configure software updates instructionStep shows the software update schedule dialog

 

The update options are:

 

never check for updates

check daily (the default)

check weekly

check monthly

 

The most recent check for updates is shown at the bottom.

 

updates-schedule

 

 

Software update directory

 

It’s important to be able to specify where software updates are downloaded to because of potential security risks that may arise from allowing the TMP directory to be executable. For example, to counteract security threats it's possible that account ownership permissions or antivirus software blocks program execution directly from the TMP directory.

 

The TMP directory is the default location but if for whatever reason you're not comfortable with that, you can specify your preferred download directory. This allows you to set permissions for TMP to deny execute privileges if you wish.

 

menu Software Updates menu instructionStep Set software update directory instructionStep shows the Software update download directory dialog

 

software-update-directory

 

An invalid directory will show the path in red and will not be accepted until a valid folder is entered.

 

Example reasons for invalid directories include:

 

the directory doesn't exist

the directory doesn't have write privilege (update can't be downloaded)

the directory doesn't have execute privilege (downloaded update can't be run)

 

note When modifying the download directory, you should ensure the directory will continue to be valid. Updates may no longer occur if the download location is later invalidated.

 

Reset instructionStep reverts the download location to the user's TMP directory

 

The default location is c:\users\[username]\AppData\Local\Temp